A Tradition of Respect for Rights

Credit Unions in Canada have a long history of respecting the rights of their customer-owners. As co-operative financial institutions, credit unions are committed to implementing policies and procedures that maintain these rights.

Your credit union Board of Directors has adopted the Credit Union Code for the Protection of Personal Information, established Policies and Procedures, and appointed a Privacy Officer. You are entitled to review the Code, access your personal information, or contact the Privacy Officer at any time. Through these actions, what has been our accepted practice becomes our documented commitment to you, the member.

Your Personal Information

We hold personal information about customer-owners to help us meet the highest standards of financial service. This information can include your name, address, Social Insurance Number (SIN), age, use of accounts and credit history, employment records, personal references, as well as the relationship of others linked to you in account services.

We obtain this information from you directly, and from the product and service arrangements you have made with or through us. Information is also obtained with your permission from credit bureaus, other financial institutions and from the personal references you provide us.

Service Partners

In providing our complete banking services, we sometimes need to use external service partners and suppliers to assist us. In performing their duties, these service partners may handle components of your personal information on our behalf, including personal identifiable information such as name, address, Social Insurance Number (SIN), or birthdates. We ensure through our contracts with these partners that they handle your information with the same standard of care that you have come to expect from us. Our suppliers, like our employees, are bound to maintain your confidentiality and may not use the information for unauthorized purposes.

In some cases, information is shared with partner organizations for marketing purposes, but only if you have provided permission for this information sharing.  If you would like to change your permissions and request a ‘Private’ account, please contact us in branch.